I brought my vehicle in for an inspection and was impressed by their attention to detail and safety, the way they showed me clearly what was going on, the informative quotes without pressure, and the friendliness of the folks in the front and back. If the need arises, I will absolutely go there for car work.
One day before work I was surprised to find my tire was flat. It was the second one in the same month... I was in a bind, feeling sick, putting a spare on in the cold at 6am. Brown's was caring with customer service. They didn't have the size right away. But made me a priority. They fought for my business, and will always have my business. Very professional service all around.
Worst service, we had asked to have the parts installed that would allow us to haul our fifth wheel camper. We had dropped it off on Tuesday night and informed them that we have a trip we plan to leave for today, Thursday. We called them as we still haven't heard if the truck was ready to be picked up. They told us that they didn't have the correct parts. So we found this was true and got them the correct parts 2hrs before they closed, the task should easily take less than that to complete. They told us that it would not be ready till the following morning, Friday. The question is why was it pushed off till the last minute and not looked at all till the day we needed it finished??? If it was looked at the next day as it should have been we would have been on schedule for our trip, we would have not lost money on our trip reservation, and not have taken off work for no reason. Was there more costly jobs to be completed in which they could make more money off of?? I guess it's all about what can make more money and making sure everyone leaves when it's quitting time not satisfying the customer. I wouldn't recommend them to no one. Prices are very high as well
I recently had to have a tire fixed on my riding mower. They were able to put a tube in my tire and saved me a ton of money by not having to purchase a new tire. They owner was very nice and helpful. I also had my vehicle there for an inspection. They were very thorough and the inspection was done in a timely manor. I will be returning there for my automotive needs.
Got a punctured tire with a leak while I was in Shepherdstown. I had 2 toddlers in the car. Even though they were busy Brown's was able to squeeze me in and patch up my tire in an hour. They pulled a thin rod the size of my hand out of the tire, so I easily would have believed that I needed a new tire. I was so happy that they were able to patch it right away and I wasn't stranded with 2 toddlers.
Brown S Tire Towing And Auto Care Center Inc is a US Car Repair based in Shepherdstown, Maryland. Brown S Tire Towing And Auto Care Center Inc is located at 7735 Martinsburg Pike, Shepherdstown, WV 25443, USA.
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